Privacy Policy

1. Introduction

MyCarePlan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our care management application. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

You provide us with:

• Account information (name, email address)
• Care recipient details (name, date of birth, medical information)
• Contact information for emergency contacts and healthcare providers

2.2 Health Information

You may choose to store:

• Medication schedules and dosages
• Medical conditions and diagnoses
• Allergies and adverse reactions
• Vital signs and health measurements
• Appointment notes and consultation records
• Medical documents and images
• Glucose readings and diabetes management data
• Ventilation and respiratory observations (CPAP/BiPAP settings, SpO2, heart rate)
• Carer notes and clinical handover records
• Daily routine and activity schedules

2.3 Technical Information

• Device information and browser type
• IP address and location data (approximate)
• Usage data and interaction patterns
• Error logs and performance data

2.4 Third-Party Integrations

When you connect external services (Microsoft Outlook), we access only the specific data you authorize:

• Calendar events for appointment syncing
• Email attachments for document import

3. How We Use Your Information

We use your information to:

• Provide and maintain the App's functionality
• Send medication and appointment reminders
• Enable collaboration with authorized family members
• Generate reports and emergency plans
• Provide AI-powered health insights and recommendations
• Improve and personalize your experience
• Communicate important updates about the service
• Ensure security and prevent fraud

4. AI and Data Processing

When you use AI features, your data may be processed by third-party AI providers (with appropriate data processing agreements in place) to generate insights, but it is never used to train public models or shared with other users.

5. Information Sharing and Disclosure

5.1 We DO NOT sell your data

We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.

5.2 Authorized Sharing

We share your information only when:

• You explicitly authorize family members to access specific data
• You generate secure sharing links for healthcare providers
• Required by law or legal process
• Necessary to protect our rights or the safety of users

5.3 Service Providers

We work with trusted service providers (cloud hosting, AI services, email delivery) who are contractually obligated to protect your data and use it only for providing services to us.

6. Data Security

We implement industry-standard security measures:

• End-to-end encryption for sensitive data
• Secure HTTPS connections for all communications
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Regular backups to prevent data loss

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it longer. You can request deletion of specific data at any time.

8. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Restrict Processing: Limit how we use your data
• Withdraw Consent: Revoke permissions for specific features
• Object: Object to certain types of data processing

To exercise these rights, contact us at carecompanion67@gmail.com

9. GDPR Compliance (EU/UK Users)

If you are in the European Union or United Kingdom, your data is protected under GDPR. Our lawful basis for processing your data is your consent and our legitimate interest in providing care management services. You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

MyCarePlan is intended for use by adults managing care for themselves or others. While the app may store information about children as care recipients, we do not knowingly collect personal information directly from children under 13 without parental consent.

11. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities.

12. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use advertising or third-party tracking cookies. You can control cookie preferences in your browser settings.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. The "Last updated" date at the top indicates when the policy was last revised.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data: